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Issues In VoIP: FCC and E911Federal Communications Commission Ruling For E-911Direct 911 is an existing emergency call system. In an emergency scenario people do not react in a normal fashion and emergency personnel use the caller ID and trace calls to find or pinpoint the exact location of the person in emergency. The old PSTN based system required a fixed address and static switching and the process for 911 calls were easy. The Federal Communications Commission found that internet based VoIP service was an unregulated information service and examined this environment so that it can best server the people and safeguard public interest as well. Their concern was that users do not know VoIP does not allow them to make 911 calls. To address these issues in voip FCC laid down specific rules for 911 based services to enable emergency operators reach those who dialed 911.
Problem Area
FCC RulingThe FCC ruled that broadband providers of VoIP must supply an additional service of Enhanced 911 (E911) for customers to be able to reach emergency operators. The order also stated that
Challenges Posed By The RulingInternet community expressed concern regarding this ruling even though it was views as a balanced approach for consumers, public safety and VoIP providers. Their concern is basically the impact the ruling will have on the growth of the VoIP industry. The causes of concern are
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